Windows Phone Developer “Company” Accounts and Symantec Verification

I’ve noticed an issue with my personal business’ Windows Phone Developer account lately.  Every time I sign into the dashboard, and try to submit a new app, I get the “Account Summary” page instead:

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There wasn’t any useful information on the page though that told me why I was seeing that instead of my App Submission page.  My account was current, no obvious issues, etc.

I used the “Support” link at the bottom of the Windows Phone Dev Center page, and then clicked the “Submit a support ticket” link, then filled in my issues, and click the link to Start a Live Chat…

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The support rep was very helpful, and as it turns out that since my account is a “Company” account (not an individual), it was undergoing an annual account verification with Symantec.  Microsoft uses Symantec to verify the identities of the company developer accounts.  You can learn more about that here:

Symantec Validation for Company Accounts
and
Microsoft Developer Services Identity Validation

For support from Symantec on your verification status, go to:

Microsoft Developer Identity Validation Support with Symantec (http://go.symantec.com/microsoft-chat-support)

Fill in the form there, and you can enter a live support chat with Symantec:

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I gave the Symantec rep my Windows Phone Developer Account’s Publisher Name, and they were able to find my record and work with me (which for me included them calling the phone number associated with my publisher account) to verify my information was correct.

It turns out that my account has actually been in the “verification” phase for some time, and that I just ignored the email from *@symantec.com because I don’t use any of their products.  Point being, if you have a “Company” Windows Phone Developer account, make sure to monitor that email address associated with your account for annual verification emails from Symantec.  If I was more on top of my communications, I would have caught it earlier.  I just wish the developer center page was more informative of what the problem was.

It did take about 4-5 hours after my chat with Symantec before the fix made it through, but it eventually did, and now I can submit apps!

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